Question 1

What is the difference between 9-leg, Chuanzi and Tianzi pallets?

Accepted Answer

9-leg pallets have nine feet, are lightweight and low-cost, suitable for light goods, retail and floor stacking but not for racks. Chuanzi pallets have three longitudinal beams, four-way entry, strong load capacity, ideal for forklifts and beam racks. Tianzi pallets have a grid bottom and flat surface, suitable for food, pharma and electronics, also rack-compatible.

Question 2

Which is better, blow-molded or injection-molded pallets?

Accepted Answer

Injection-molded pallets have stable structure, high load and precise dimensions, suitable for regular warehousing and frequent forklift use. Blow-molded pallets are lighter, more impact-resistant and low-temperature resistant, ideal for heavy cargo, cold chain, export and long-term turnover.

Question 3

How much space can folding crates save?

Accepted Answer

Folding crates can collapse to about 20%-30% of their expanded height, significantly saving storage and return-transport space and reducing logistics costs. Ideal for distribution centers, cold chain and parcel sorting.

Question 4

What are the benefits of crate lids?

Accepted Answer

Crate lids protect against dust, moisture and spillage, improving cargo safety during handling and transport. Flip, snap and hinged lids fit various scenarios and facilitate stacking and barcode management.

Question 5

Which industries are EU boxes suitable for?

Accepted Answer

EU boxes follow the European standard size system (600×400 series) and match Euro pallets perfectly. They are widely used in automotive, electronics, pharma and food industries for automated lines and lean logistics.

Question 6

What are common sizes of plastic parts bins?

Accepted Answer

Common parts bins include hanging, stackable and divided types, sizes ranging from 100×60×50mm to 600×400×200mm, fitting shelves, tool cabinets and workbenches. Label slots support classification of hardware, screws and electronic components.

Question 7

How to choose industrial vs sanitation trash bins?

Accepted Answer

Industrial bins focus on capacity, durability and forklift handling for workshops and warehouses. Sanitation bins emphasize outdoor weather resistance, sealing and easy disposal for streets and parks.

Question 8

Do ESD crates look the same as ordinary crates?

Accepted Answer

ESD crates are usually black, but also blue or gray, similar in appearance to ordinary crates. However, they contain anti-static additives and maintain surface resistance of 10⁶~10⁹Ω. Always verify with resistance test reports.

Question 9

Is there a big price difference between AGV pallets and ordinary pallets?

Accepted Answer

AGV pallets are usually more expensive due to higher precision, special bottom structure and stronger material requirements. However, they reduce manual handling costs and improve warehouse efficiency, offering high overall ROI.

Question 10

What standards do pallets need to meet for export to Europe?

Accepted Answer

Wooden pallets exported to Europe must comply with ISPM15, fumigated or heat-treated and marked with IPPC. Plastic pallets are made of synthetic materials and require no fumigation, making export to Europe, North America and Southeast Asia easier.

Question 11

What are common sizes for export pallets?

Accepted Answer

Common export pallet sizes include 1200×1000mm (common in Europe), 1100×1100mm (Japan/Korea), 1200×800mm (Euro standard) and 1140×1140mm (Australia). Confirm based on destination, container specs and client rack systems.

Question 12

Can we add a company logo on pallets?

Accepted Answer

Yes. We support custom logos, serial numbers and barcodes on pallet surfaces for asset management and brand display. Logos can be molded, screen-printed or hot-stamped depending on material and quantity.

Question 13

How much extra does a special color cost?

Accepted Answer

Standard colors usually incur no extra cost for large batches. Special colors or custom masterbatch may incur minor color-matching or material costs, calculated per order quantity and color requirement.

Question 14

How long does delivery take within Zhejiang Province?

Accepted Answer

Local and nearby areas usually receive goods in 1-2 days; most cities in Zhejiang within 2-3 days. Exact timing depends on logistics routes, weather and order volume.

Question 15

What if products are damaged during transport?

Accepted Answer

Please inspect packaging and goods upon receipt. If damage is found, take photos on the spot and contact logistics and sales. We will arrange replacement, exchange or refund after verification. Transport insurance is recommended for bulk shipments.

Question 16

What is the return/exchange process for quality issues?

Accepted Answer

Contact customer service within 7 days of receipt with photos, order info and a description. We will arrange replacement or exchange after verification. Damage from misuse, overloading or human factors is not covered.

Question 17

Why are virgin material pallets more expensive?

Accepted Answer

Virgin PP/HDPE costs more than recycled material but offers better physical performance, color consistency, service life and safety. In the long run, virgin material pallets offer higher cost-effectiveness.

Question 18

Which pallet should be used in cold storage?

Accepted Answer

Cold storage recommends blow-molded or low-temperature resistant PP/HDPE injection pallets. Blow-molded pallets remain tough at -20°C or lower, resisting brittleness and cracking.

Question 19

Can a cracked plastic pallet still be used?

Accepted Answer

Not recommended. Cracks reduce load capacity and may cause cargo spills, injuries or equipment damage. Replace damaged pallets promptly and recycle them for safety and environmental protection.

Question 20

Can used plastic pallets be recycled?

Accepted Answer

Yes. Plastic pallets are made of recyclable PP/HDPE and can be shredded and regranulated after use, supporting circular economy and green practices. Some clients can also trade old pallets for new ones.

Question 21

How do I choose the right load capacity?

Accepted Answer

Load capacity depends on your scenario: light goods and retail distribution suit 9-leg pallets (dynamic 500-800kg); general warehousing and racking suit Chuanzi grid pallets (dynamic 1000-1500kg, shelf 800-1200kg); heavy cargo, export and cold chain suit heavy-duty blow-molded pallets (dynamic up to 1500-2000kg). Contact us at +86 13065690299 or sales@nblibao.com for selection help.

Question 22

Can you customize size and color?

Accepted Answer

Yes. Ningbo Libao supports customization of size, color, structure, logo and new molds. Standard sizes are in stock for fast delivery; special sizes require mold work, with cycle and MOQ evaluated per project. Please share your scenario, size and load requirement for an accurate quote.

Question 23

What is the production lead time?

Accepted Answer

Stock products ship in 1-3 days. Custom orders typically take 7-15 days depending on mold, color and quantity. Large batches or new-mold projects are confirmed separately. As a Xiangshan source factory, lead times are controllable.

Question 24

How is shipping arranged?

Accepted Answer

Located at No. 801 Zhenghe Road, Chengdong Industrial Park, Xiangshan, we ship nationwide. Small orders go by logistics lines or express; large orders can be full-truck shipped; self-pickup is also welcome. Freight and transit time are calculated by destination.

Question 25

What export & customs services do you offer?

Accepted Answer

We hold import/export qualifications and provide production and container-loading advice for export pallets and crates. For fumigation, customs declaration and inspection, we can connect you with professional agents to complete the export process.

Question 26

What about warranty and after-sales?

Accepted Answer

Products are made of virgin PP/HDPE for excellent durability under normal use. For transport damage or quality issues, contact us within 7 days of receipt with photos; we will arrange return, exchange or replacement. Long-term clients enjoy priority after-sales and bulk discounts.

Question 27

What is the difference between virgin and recycled material?

Accepted Answer

Virgin PP/HDPE pallets have uniform color, good toughness, stable load and long life. Recycled material costs less but has weaker performance, color consistency and durability. Our products use virgin material by default; recycled or special formulations can be specified on request.

Question 28

Can the pallets go on racks?

Accepted Answer

Chuanzi grid and Tianzi flat pallets are generally rack-compatible, suited for beam racks and automated warehouses. 9-leg pallets are not suitable for racking and are best for floor stacking or turnover. Shelf load ranges 800-1500kg; confirm with your rack structure and pallet model.

Question 29

What is the minimum order quantity (MOQ)?

Accepted Answer

Stock products have no strict MOQ; small quantities can be shipped. Custom products typically require an MOQ of 100-500 pieces depending on mold, size and color. Bulk orders enjoy tiered pricing.

Question 30

What payment methods are supported?

Accepted Answer

Domestic orders support corporate bank transfer and remittance. Export orders support T/T (telegraphic transfer) and L/C (letter of credit). Payment terms and schedules are negotiable based on order value, with a formal sales contract to protect both parties.

Question 31

Can you provide samples?

Accepted Answer

Samples are available to confirm material, color and workmanship. Standard samples are free (freight collect); custom samples incur a mold/sampling fee that can be deducted from bulk orders. We produce in bulk after sample approval to ensure expectations are met.

Question 32

Which product suits different industries?

Accepted Answer

E-commerce and parcel sorting suit 9-leg pallets and folding crates; auto parts and hardware suit Chuanzi pallets and EU boxes; food and pharma suit Tianzi flat pallets and ESD crates; electronics and semiconductors suit ESD series; smart warehousing and unmanned lines suit AGV series. We can recommend the optimal solution for your scenario.

Question 33

What is the service life of plastic pallets?

Accepted Answer

Under normal use, virgin PP/HDPE plastic pallets last 5-10 years, far longer than wooden pallets. Avoid prolonged sun exposure, overloading and rough handling to extend life. Pallets are reusable and recyclable after damage — eco-friendly and economical.

Question 34

Are the products eco-friendly and food-grade compliant?

Accepted Answer

Virgin PP/HDPE is non-toxic and odorless, meeting food-contact material standards for use in food and pharma industries. Products are recyclable and align with green principles. Food-grade test reports and certifications can be provided on request.

Question 35

What is the surface resistance range of ESD series products? How to select?

Accepted Answer

ESD series products have a surface resistance typically controlled between 10⁶~10⁹Ω, within the static dissipative range, effectively draining static charges to prevent damage to electronic components. Selection depends on ESD sensitivity: general electronics suit 10⁸~10⁹Ω; semiconductors and precision instruments recommend 10⁶~10⁸Ω. We offer ESD pallets, crates and parts bins in various specs, with customizable resistance and dimensions.

Question 36

What are the technical requirements of AGV series pallets? Are they compatible with mainstream AGVs?

Accepted Answer

AGV series pallets are designed for smart warehousing and unmanned handling, meeting these requirements: ① bottom structure fits AGV lifting or forks with standard fork pockets and locating slots; ② high dimensional accuracy (tolerance ±2mm) for precise AGV pickup; ③ high-strength virgin PP/HDPE with dynamic load ≥1 ton for high-frequency automated handling; ④ flat surface and anti-slip base for stable transport. Our AGV pallets are compatible with mainstream latent and fork-type AGVs, with vehicle-specific customization available.

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